Silverfield Villa

  • Current


This policy explains how we may collect information about you and then use it in order to satisfy your booking or information request requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you book with us we will collect your name, e-mail address, mailing address, guest information including passport details, phone number and credit card information

You can unsubscribe at any time by contacting us via email by using one of our contact methods on the website.

Use of information:
We will use personal information about you for a number of purposes, including:
  1. To provide and operate the Services;
  2. To provide our Users with on-going customer assistance and technical support;
  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.
To change the personal details we hold about you-you can contact us via the website.

What type of information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

How we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. When you click the 'book now' link and you are taken to a partner site then you will need to read their terms as they may differ from this policy, for example Homeaway, Trip advisor and Air b&b.

How we store, use, share and disclose your information:
Our company website is secure and any data stored on the website is stored on secure servers behind a firewall.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

All direct payment gateways offered by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors:
We may contact you to notify you regarding your booking, to respond to a query, for marketing purposes only if agreed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Disclosure of information:
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive the members' newsletter, you can unsubscribe or amend your preferences here as described above.

The Internet:
We will give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.

Third-party sites:
This website may contain links to other websites. Such links are provided solely as a convenience for you. Silverfield Villa is not responsible for the security practices of such websites.